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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 8:40 pm 
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Developer
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Joined: Fri 25 Feb, 2011 3:39 am
Posts: 1767
Hi Guys, fixing this is our top priority. We have not forgotten about you nor has Impulse. I have already sent the key files off to Steam. We are very sorry for the delay.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 8:48 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 7:40 am
Posts: 7
So, the 16th is over in two hours for, iam sadly think i cant play today :(


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 8:54 pm 
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Gyro

Joined: Sat 14 May, 2011 10:45 am
Posts: 124
Selgald wrote:
So, the 16th is over in two hours for, iam sadly think i cant play today :(

Unless I'm mistaken about what country MinMax and Impulse are based from, they've still got around 9 hours left in the day to still, relatively, be a day late.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 8:54 pm 
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Turtle head
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Joined: Tue 09 Aug, 2011 5:35 am
Posts: 414
Only a couple hours of workday, though, unless they plan to stay late dealing with this.

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 8:57 pm 
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Dart
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Joined: Wed 11 May, 2011 7:51 am
Posts: 15
Location: South Africa
SoulThief wrote:
Annex wrote:
SoulThief wrote:
The saddest part about this whole situation is the fact that pirates are able to play the 1.0 version right now, and I, a legal owner of the game and early adaptor, has to wait approximately one perhaps twp days before I can play my game.

Dropping the ball, happens, I suppose, but seriously I can fully understand that some people feel shafted.


Yep, pirates get to play, legal customers dont. At least well be able to move our keys off of impulse and onto steam so going forward ill happily cease using impulse entirely except for the free Elemental expansion ill get for getting suckered into that mess.



Impulse wouldn't be so much of a problem, if it didn't have stupid regional locks in their catalogue.
If you have it, then simply don't show them on the @#%(@ front page of my client!

Every time when I see a nice sale, my region is excluded, is it really that hard to make regional stores?


The complaining and whining is not helping anyone, play something else in the mean time or go out and do something. Really this is not the end of the world. MinMax and Impulse are doing their best to sort this out, what more can one ask for? I personally understand and want to say thank you for all their effort.

And as a side note:

Impulse does not determine regional availability or price. This is something that is decided by the publisher/developer signing their titles on with Impulse.

http://forums.stardock.com/365506

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 9:00 pm 
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Dart

Joined: Thu 28 Jul, 2011 11:51 pm
Posts: 16
If this is Impulse working as hard as they can, I can't help the conclusion that they're really not all that good at, say, launching games. The key transfer thing is unusual enough for me to give them a pass, but 'oh, hey, here's the launch version, go push it out your front-end' is about the most basic thing ever. It sorta happens with every game ever released on digital distribution, after all.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 9:12 pm 
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Dart
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Joined: Wed 11 May, 2011 11:27 pm
Posts: 23
Location: The Netherlands
Quote:
The complaining and whining is not helping anyone, play something else in the mean time or go out and do something. Really this is not the end of the world. MinMax and Impulse are doing their best to sort this out, what more can one ask for? I personally understand and want to say thank you for all their effort.

And as a side note:

Impulse does not determine regional availability or price. This is something that is decided by the publisher/developer signing their titles on with Impulse.

http://forums.stardock.com/365506


Your comment about our whining is as much helping everyone here as is our whining.
How about you not take things out of proportions here or telling people how they should consume their time, that would make everything so much better.

Oh, and FYI, I was complaining about them presenting me games in the client that have region locks that are outside my region,
the locks themselves are not a problem. But since, the client, at the footer, can tell me exactly which region I am in, and what my currency is, it wouldn't be
too hard to not present me 2 pages of sales only applicable to Canadian and American users.

Blorfy wrote:
Hi Guys, fixing this is our top priority. We have not forgotten about you nor has Impulse. I have already sent the key files off to Steam. We are very sorry for the delay.


This is hardly your fault, although, I do appreciate the gesture and the comforting words, it is not your fault.
IIRC, you had informed Impulse about the update beforehand, on a Sunday.

This means, they already had 24 -36 hours in advance to perform whatever work they had to, to make the launch go as smooth as possible.
I can hardly, blame you for making a slight misjudgement in the timetable needed to fix this, especially, since you guys have done such a stellar job in offering support and
releasing due updates when they were supposed to.

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Last edited by SoulThief on Tue 16 Aug, 2011 9:17 pm, edited 1 time in total.

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 9:16 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 9:13 pm
Posts: 1
Any news on the Impulse key issue? Have been supporting this game a long time, would very much like to play it!


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 9:54 pm 
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Dart
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Joined: Sat 21 May, 2011 10:11 pm
Posts: 20
Just want to know if its correct to just rightclick and 'view registration' to obtain the cdkey I need to use on Steam? When the times comes.

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 9:55 pm 
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Turtle head
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Joined: Tue 09 Aug, 2011 5:35 am
Posts: 414
In Impulse, click on the game to select/highlight it, then click the "View Serial" button at the bottom right.

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 10:50 pm 
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Developer
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Joined: Fri 25 Feb, 2011 3:39 am
Posts: 1767
Still hitting f5 on my inbox like a madman. will update as soon as I hear something :(


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 10:58 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 1:07 am
Posts: 7
Oh look, my sins of a solar empire - diplomacy just updated on impulse, how nice.

I kinda like a consolation prize... :)

Not for nothing, but if I were king of the impulse castle, I would be sending out a blanket "we are sorry for the inconvenience, attached is a 50% off your next game promotion code" e-mail to all who pre-ordered.

It would show sincerity at least. Anyone can screw up and say "sorry", it takes intergrity to make something "right".


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:02 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 10:59 pm
Posts: 2
Blorfy wrote:
Still hitting f5 on my inbox like a madman. will update as soon as I hear something :(

That's both good and bad news...
The good news:
  • You really want to fix this, thanks!

The bad news:
  • I think it is really stressful...
  • You don't use a mail client with imap? With imap your mails are pushed to your client automatically as soon as they are on the server ;)


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:09 pm 
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Shortbus

Joined: Mon 15 Aug, 2011 8:54 pm
Posts: 2
Impulse updated, Steam import with key from impulse also works. :-)


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:11 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 11:10 pm
Posts: 1
yeah mine just allowed me to import to steam as well. so yay


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:12 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 11:07 pm
Posts: 1
Sweet. My serial for Impulse has just changed, applied to Steam and now installing there.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:15 pm 
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Shortbus

Joined: Thu 12 May, 2011 5:54 pm
Posts: 1
Yep, mine just went through too.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:16 pm 
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Dart

Joined: Mon 15 Aug, 2011 10:35 pm
Posts: 16
THANK GOD IT WORKS!


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:21 pm 
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Dart

Joined: Fri 13 May, 2011 3:31 am
Posts: 13
Yeah, my key updated on Impulse and I just registered it with STEAM. Cheers!


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:22 pm 
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Shortbus

Joined: Tue 16 Aug, 2011 1:07 am
Posts: 7
YAY! Works!


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:26 pm 
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Shortbus

Joined: Tue 31 May, 2011 8:42 pm
Posts: 3
Yay yay yay


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:27 pm 
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Shortbus

Joined: Sun 22 May, 2011 3:05 am
Posts: 6
Frabjous day. It worked :D

Thank you.


Last edited by Mayhim on Tue 16 Aug, 2011 11:30 pm, edited 1 time in total.

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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:29 pm 
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Dart
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Joined: Tue 24 May, 2011 8:07 pm
Posts: 13
Location: England / UK
WOOOOOOOOOOOOOO! xD Thank you!


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:32 pm 
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Developer
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Joined: Fri 25 Feb, 2011 3:39 am
Posts: 1767
Ok, phew this seems to be working. I have not received the mail from Impulse yet, but it seems like their database is updating now.

Sorry to all of you who had to wait, and please enjoy v1.0!

I will make a big blog post when I get the confirmation that everyone's keys work.


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 Post subject: Re: Impulse Keys delayed 1 day.
PostPosted: Tue 16 Aug, 2011 11:39 pm 
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Scout

Joined: Fri 05 Aug, 2011 1:02 pm
Posts: 35
Sorry for the dumb question, but how am i supposed to import the key onto steam?

AND I still see nothing new on Impulse!.... Is it me? EDIT:ok, i got it now. It was me :)

But still how am i supposed to switch to steam?


Last edited by Koranis on Tue 16 Aug, 2011 11:47 pm, edited 1 time in total.

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